Privacy Policy

We extend our warmest welcome to you as a visitor to our website, which is administered by CHB Group LLC (“we”, “our”, or “CHB Group LLC”). The safeguarding of your privacy is of paramount importance to us, and your trust is highly valued.

By interacting with our website, you grant us consent to manage and utilize information as delineated in this Privacy Policy. Please note that we are committed to handling your data in a manner consistent with this policy and any applicable laws. Upon utilizing our website, you agree to be subject to this Privacy Policy as well as our Terms and Conditions of Use, and any prevailing legal regulations. If you disagree with any part of this Privacy Policy or our Terms and Conditions of Use, please refrain from using our website or exercise the option described below which minimizes the data we collect from you. This Privacy Policy is subject to updates, and the version displayed during your website interaction will be the one that applies.

For queries related to this Privacy Policy, you can reach us via email at help@pelicanadvising.com or by mail at:

CHB Group LLC
7608 Forest City RD APT 18
Orlando, FL 32810

We gather user information through multiple touchpoints on our website with the primary objective being to offer a streamlined, meaningful, and personalized experience. For example, CHB Group LLC may collect user information when a user:

• Makes an online inquiry or places an order for CHB Group LLC's products or services.
• Registers online, providing personal details like name, contact number, email address, etc.
• Tracks an online order’s status.
• Engages in online promotional activities.
• Supplies CHB Group LLC with credit card information for transactions.
• Provides their email address for CHB Group LLC's usage.
• Signs up for newsletters from CHB Group LLC.
• Engages in live chat sessions.

Our main intent behind collecting personally identifiable information is to meet user requests, facilitate smooth transactions, offer relevant content, and keep users updated about CHB Group LLC’s offerings. In case of order-related issues, the contact information provided will be used by either CHB Group LLC or a representative third party to resolve said issues.

CHB Group LLC may store data from participants in live chat sessions. Your participation signifies consent for CHB Group LLC or its representatives to archive this information. This information is purely advisory and should not solely inform your decisions. CHB Group LLC disclaims liability for any repercussions of such advice. Refrain from disclosing sensitive personal data like birth dates, social security numbers, or credit card details during a live chat. By disclosing such information, you assume all associated risks and absolve CHB Group LLC of any ensuing liabilities.

It’s your prerogative to withhold personal information. Although this will limit your access to sections of the website requiring this data, you will still be able to browse other sections freely.

Browser Cookies

• Browser "Cookies" are compact, removable data files stored by your web browser when you access our Website. These allow us to monitor and personalize your experience on our platform. For example, cookies can remember items in your shopping cart for your next visit. Most browsers offer user controls for cookies, allowing you to erase, block, or receive alerts when cookies are stored. However, rejecting our cookies may limit some features and functionalities of our Website.

Non-Identifiable Data

• We gather "Non-Identifiable Data" during most of your visits to our Website. This data comprises general metrics that don’t single you out or associate any particular action to you. While visiting, you provide us with useful metrics like your IP address, browser specifications, operating system, domain name, access timing, and referring URLs. Parts of the CHB Group LLC Website employ pixel or JavaScript technologies to enhance your usage and to collect aggregate traffic data. Such data is utilized solely for statistical analyses and is never associated with your personal information.

Google Analytics Tools

• We employ specific tools from Google, such as Google Analytics, Google AdWords Conversion Tracker, among others. These tools place cookies on your browser to improve your experience and the efficiency of our website. Google manages the setting and reading of these cookies. To decline Google’s tracking, you can visit Network Advertising Opt-Out.

Google AdWords Functionality

• We also leverage Google AdWords features, utilizing cookies to display our promotions across the internet. Certain pages on our website have tags that are read by third-party services, which may then display our ads on other websites. We use this tool based on your prior online behavior to provide you with more tailored offers. To opt out of this feature, you can visit the Network Advertising Opt-Out page.

CHB Group LLC’s Website is intended for a general audience. In accordance with standard practices, CHB Group LLC does not intentionally collect personally identifiable data from users who have identified themselves as being under the age of thirteen (13).

Under California law, residents of California may request, once a year and free of charge, disclosure of personal data shared with third parties for their direct marketing activities during the prior calendar year. If relevant, this disclosure will include a list of the types of personal information disseminated as well as the names and addresses of the third-party organizations with which we have shared data during the preceding calendar year.

To submit such a request, please send a written inquiry to:

CHB Group LLC
7608 Forest City RD APT 18
Orlando, FL 32810

Furthermore, the California Consumer Privacy Act (CCPA) may afford you supplemental rights over your personal data. These may encompass the right to be informed about the categories, sources, usage, and potential disclosure, sharing or selling of your personal information. You may also possess the right to request the deletion of your personal data (subject to certain statutory exemptions) and to opt-out of the sale of your data.

This notice serves as an addendum to the general Privacy Policy for visitors, users, and other individuals residing in California ("consumers" or "you") to align with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy statutes. Terms defined within the CCPA retain their meanings herein.

We collect personal data as you engage with our services. This information encompasses elements that identify, pertain to, describe, are capable of being correlated with, or are conceivably linked, either directly or indirectly, to a specific consumer, household, or device ("personal information"). For clarity, the following chart outlines the general categories of personal information we may have collected about consumers within the last twelve (12) months:

Personal information does not encompass the following:

• Information publicly accessible through government records.
• Consumer information that has been de-identified or aggregated.
• Data not within the purview of the California Consumer Privacy Act (CCPA).

We acquire the specified categories of personal information from diverse sources, including but not limited to:

• Directly and indirectly from users engaging with our website (www.pelicanadvising.com), via tracking instruments as well as direct user submissions.
• Social media platforms, such as Twitter® and Facebook®.
• Information provided by consumers—through reviews, surveys, contests, and sweepstakes—as well as affiliated entities and marketing agencies.

The personal information we collect is leveraged for multiple business or commercial objectives. Such data may be used for one or multiple of the following purposes:

• To meet or fulfill the rationale behind the data submission, such as ensuring the availability of ordered products.
• To deliver requested information, products, or services.
• To disseminate email alerts, registration notices for events, and other communications concerning services or developments that may be of relevance to you.
• To enhance the quality of our services and web content.
• For research, testing, analytics, and product development.
• To offer service reminders, promotional materials, and other marketing content tailored to your interests.
• To evaluate employment applications.
• To uphold the security, rights, and property of CHB Group, our clients, and other parties.
• To comply with legal obligations, law enforcement demands, or governmental regulations, as mandated by law.
• As detailed during the collection of your personal information or as otherwise stipulated within the CCPA framework.
• To assess or execute a merger, asset sale, restructuring, or other forms of organizational transformation, in which your personal information may be among the transferred assets.

Over the prior twelve (12) months, we may have either sold and/or disclosed your personal information from the aforementioned categories for business objectives. This extends to:

• CHB Group LLC, its affiliates, and affiliated entities.
• Third-party entities to whom you, or your authorized agents, have granted us explicit consent to share your personal information in relation to the services we afford you.
• Service vendors tasked with executing specific functions on our behalf, such as website maintenance, email communication, marketing support, and the dissemination of customer reminders and advertisements.

We affirm that we do not intentionally collect, disseminate, or market personal information from minors.

The California Consumer Privacy Act (CCPA) confers upon consumers—defined as residents of California—distinct rights concerning their personal information. This clause delineates your rights under the CCPA and furnishes guidance on how to enact them.

1. Initial Contact
   To enact your rights under the CCPA, submit a verifiable consumer request by contacting us at the following number: 1 (866) 978-7162 or via email at help@pelicanadvising.com.
   You may file a verifiable consumer request either personally or through a legal guardian on behalf of a minor child.
   You may also designate an authorized representative to initiate a request for information retrieval or deletion. The authorized agent must possess written consent from you and successfully confirm their identity with us.
   Failing to provide this information will result in the denial of the request.
2. Request Limitations
   You are entitled to submit a maximum of two verifiable consumer requests for information access or data portability within a 12-month time frame.

You hold the right to demand disclosure of particular details regarding our collection and utilization of your personal information during the preceding 12 months. Upon the receipt and validation of your request, we shall disclose:

• The classes of personal information procured.
• The origins of the collected personal information.
• The business or commercial impetus for accumulating or selling the personal information, where applicable.
• The types of third parties with whom we have shared the information.
• The precise elements of personal information obtained about you.

Should we have sold or disseminated your personal information for business purposes, we will furnish two distinct lists, revealing:

• Sales, specifying the types of personal information bought by each recipient category.
• Disclosures for business intents, outlining the types of personal information that each recipient category has acquired.

You possess the legal prerogative to petition the deletion of your personal information retained by us, subject to certain statutory exemptions.

Your request for deletion may be partially or wholly denied based on our extant legal rights and obligations. For instance, we may retain personal information as authorized under the CCPA, such as for tax compliance or to facilitate customer interactions.

Upon receipt of a 'request to know' or 'request to delete,' we will acknowledge the request and furnish details regarding its processing, inclusive of our verification methodology. Our aim is to respond to verified consumer inquiries within 45 days, extendable by another 45 days where necessitated. Any disclosures will pertain solely to the 12-month timeframe preceding the verified request.

We do not levy charges for processing or addressing your verified consumer requests unless they are manifestly unfounded, excessive, or repetitious. In such cases, we shall communicate the rationale and provide a cost estimate prior to fulfilling the request.

We shall not engage in discriminatory practices for the exercise of your CCPA rights.

We reserve the unilateral right to modify this privacy notice at any given time.

For questions or comments about this notice or our Privacy Statement, please contact us at:

• Phone: 1 (866) 978-7162
• Website: www.pelicanadvising.com
• Email: help@pelicanadvising.com
• Address: 7608 Forest City RD APT 18, Orlando, FL 32810

This Website may feature external links. Please be advised that CHB Group LLC does not bear responsibility for the privacy policies or content of external websites.

Periodically, CHB Group LLC may solicit information via surveys, contests, or sweepstakes. Participation is entirely voluntary, and respondents may choose the information they wish to disclose. Data collected is used for awarding prizes, notifying winners, and enhancing website user experience, subject to legal limitations and specified terms and conditions.

CHB Group LLC shall not trade, sell, or disclose your submitted personal information to third parties, except for affiliate companies or third-party business partners aiding CHB Group LLC in the administration of promotions, technical services, and customer inquiries. We may also share your personal information with third parties to provide you with customized offers and solicit feedback on our products and services.

In legally mandated instances, CHB Group LLC reserves the right to disclose personal information to law enforcement, regulatory bodies, or third parties. Furthermore, as customer information databases are considered business assets, CHB Group LLC maintains the right to transfer said databases during mergers, asset sales, or bankruptcy proceedings.

At CHB Group LLC, we have implemented industry-standard safeguards to protect the information you share on our Website. However, no online data transmission or storage method can be guaranteed to be 100% secure. While we are committed to ensuring the safety of your data, please understand that we cannot promise absolute security.

We occasionally share announcements and updates, including special offers and valuable insights from our affiliated companies. We aim to make these communications as beneficial to you as possible and may combine data collected on our Website with third-party information for this purpose.

You always have the option to opt out of these marketing communications. We respect your privacy and provide you with ways to discontinue receiving such messages from us.

Our emails include an "unsubscribe" feature. To opt out, simply reply to the email and type "unsubscribe" in the subject field. If you have multiple email addresses, please include them in your request to ensure we remove you from all relevant lists. Alternatively, you can opt out by calling us at 1 (866) 978-7162, mailing us at CHB Group LLC, 7608 Forest City RD APT 18, Orlando, FL 32810, or emailing us at help@pelicanadvising.com.

We are committed to protecting your privacy and may update this Privacy Policy to reflect that commitment. Any changes will be posted on this page, and we encourage you to review this Policy regularly for the latest information.

If you have any questions regarding our Privacy Policy or how we handle your data, you can:

1. Call us toll-free at 1 (866) 978-7162
2. Mail us at CHB Group LLC, 7608 Forest City RD APT 18, Orlando, FL 32810
3. Email us at help@pelicanadvising.com